Effective Date: 15 August 2025
Last Updated: 15 August 2025

Graceful Discoveries (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you engage with our website, services, courses, books, and community platforms.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, postal address
• Payment details (processed securely via third-party payment providers)
• Login credentials for your account on our platforms
• Any details you voluntarily provide through forms, surveys, coaching sessions, or email communication

Sensitive Information (with your consent)

• Information relating to your personal experiences (e.g., stories of betrayal or healing you share with us during coaching or community participation)
• Wellbeing or health-related information you choose to disclose in sessions or programs

Non-Personal Information

• Browser type, device information, IP address, and cookies
• Website usage data (pages visited, time spent on pages, click paths)

2. How We Collect Your Information

We collect information in the following ways:

• Directly from you via sign-up forms, coaching bookings, purchases, and communications
• Automatically when you visit our website through cookies, analytics, and similar technologies
• From third parties if you consent, such as payment providers or marketing platforms

3. How We Use Your Information

We use your information to:

• Deliver and personalise our services, courses, and coaching
• Process payments and manage orders
• Communicate updates, resources, and offers (only with your consent)
• Improve our website and offerings based on user behaviour and feedback
• Comply with legal obligations and resolve disputes

4. Legal Basis for Processing (GDPR Compliance)

If you are in the European Economic Area (EEA), we process your personal data under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (such as improving services and ensuring website security)

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Trusted service providers (e.g., website hosting, payment processors, email platforms) who assist in delivering our services
• Legal or regulatory authorities when required by law
• Professional advisors (e.g., accountants, lawyers) as necessary

All third parties we engage are required to protect your information in accordance with applicable laws.

6. Data Storage & Security

We store your data securely using encrypted systems, password protection, and access controls.
However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance and functionality
• Remember your preferences
• Analyse visitor behaviour for optimisation
  You can adjust your browser settings to refuse cookies, but this may affect site functionality.

8. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal information
• Withdraw consent at any time
• Request a copy of your personal data
• Lodge a complaint with your local privacy regulator (e.g., OAIC in Australia, ICO in the UK)

Requests can be made by contacting us at [insert email address].

9. Third-Party Links

Our website and communications may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or laws. Updates will be posted on our website with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Graceful Discoveries
Email: [email protected]
Website: www.graceful-discoveries.com.au
Australia