Graceful Discoveries Pty Ltd ("Graceful Discoveries," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly, lawfully, and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our websites, download resources, subscribe to communications, purchase products, participate in programs or communities, book services, attend events or retreats, or otherwise interact with Graceful Discoveries.
Graceful Discoveries is based in Australia and may provide products and services to people internationally, including in Australia, the United Kingdom, the European Economic Area, and the United States. Different privacy laws may apply depending on where you live. Where applicable law gives you additional rights, those rights apply in addition to this Policy.
By using our website or services, you acknowledge that you have read this Privacy Policy.
Graceful Discoveries Pty Ltd is the organisation responsible for the personal information described in this Policy, unless otherwise stated.
Graceful Discoveries Pty Ltd
Australia
Website: www.graceful-discoveries.com.au
Email: [email protected]
The information we collect depends on how you interact with us.
Payments may be processed by third-party payment providers. Where payment processing is handled by an external provider, Graceful Discoveries does not intentionally store complete payment-card information.
Depending on your choices and the technology enabled on a particular page, we may collect IP address, browser and device information, approximate location derived from IP address, pages viewed, referring pages, date and time of access, clicks and website interactions, website performance information, and cookie identifiers and similar technical information.
Where required by applicable law, non-essential analytics, advertising, or tracking technologies will not be activated until appropriate consent has been provided.
Because Graceful Discoveries provides educational and wellbeing-related resources, you may voluntarily share information concerning personal relationships, emotional wellbeing, health, trauma, or other sensitive circumstances.
We do not require you to provide unnecessary sensitive information. Where information constitutes sensitive information under Australian law, or special category data under UK or European data protection law, we will only process it where we have an appropriate legal basis and, where required, an additional lawful condition such as explicit consent.
We may collect information:
We may use personal information to:
We will not use personal information for a materially incompatible purpose without an appropriate lawful basis.
Graceful Discoveries may send promotional emails or other electronic marketing communications where you have provided valid consent, applicable law permits us to contact you without consent, or an applicable existing-customer or similar exemption is available.
Where consent is required, marketing consent is requested separately and is never assumed merely because you downloaded a free resource, submitted an enquiry, purchased a product, or used our website. Where we request consent for email marketing, you will be asked to take a clear affirmative action, such as ticking an unticked opt-in box. We do not use pre-ticked boxes as evidence of marketing consent where applicable law requires affirmative consent.
You may unsubscribe or withdraw marketing consent at any time using the unsubscribe link in an email or by contacting us. Withdrawing consent does not prevent us from sending necessary transactional, account, or service-related communications.
For UK recipients, our electronic marketing practices are intended to comply with the UK GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended. Where consent is relied upon, we aim to ensure it is freely given, specific, informed, unambiguous, and demonstrated by a clear affirmative action. We maintain appropriate records of consent where required, including when and how consent was obtained.
For EEA recipients, marketing communications are handled in accordance with applicable GDPR and electronic communications requirements.
For US recipients, commercial email communications are intended to comply with applicable federal and state requirements, including the CAN-SPAM Act where relevant.
Where the UK GDPR or EU GDPR applies, we process personal data using one or more applicable lawful bases.
Where you have freely given specific, informed, and unambiguous consent. You may withdraw consent at any time.
Where processing is necessary to provide a product or service you have requested, or to take steps at your request before entering into a contract.
Where processing is necessary for compliance with an applicable legal requirement.
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms — for example, responding to enquiries, maintaining website and information security, preventing fraud or misuse, improving business operations, and maintaining appropriate business records.
Where special category personal data is processed, we will also identify and rely upon an additional lawful condition required by applicable data protection law.
When you request a free Graceful Discoveries resource, we may use the contact information you provide to deliver the requested resource, send essential communications relating to that request, and provide customer support where required.
Requesting a free resource does not automatically enrol you in ongoing promotional marketing where applicable law requires separate consent. Where required, you will be provided with a separate and optional opportunity to receive educational emails, betrayal-recovery information, Graceful Discoveries news, new resources, product information, and occasional promotional offers.
Our websites may use cookies and similar technologies, including for essential website operation, security, preferences, analytics, website performance, advertising, conversion measurement, attribution, and social media functionality.
Strictly necessary technologies may operate without consent where permitted by law. Where applicable law requires prior consent, non-essential analytics, advertising, or tracking technologies will not be activated until the visitor has provided the relevant consent.
Where a cookie preference tool is available, you may use it to accept, reject, or manage non-essential technologies. You may also configure your browser to block or delete cookies. Please refer to our Cookie & Tracking Technologies Policy for more information.
Graceful Discoveries may use advertising services provided by platforms including Meta, Google, and other providers. Depending on the page, campaign, and consent choices made by a visitor, these services may process information relating to devices, website visits, or interactions for advertising measurement, attribution, conversion tracking, audience creation, or personalised advertising where permitted.
Where prior consent is required by applicable law, advertising technologies will not be activated until the appropriate consent has been provided. Some Graceful Discoveries landing pages or campaign pages may intentionally operate without Meta Pixel or other advertising tracking technologies.
We do not sell personal information in the ordinary sense of selling information for monetary payment. We may disclose personal information to service providers that assist us with website and funnel hosting, customer relationship management, email delivery, cloud storage, payment processing, accounting, membership and course delivery, appointment booking, analytics where permitted, advertising where enabled and permitted, customer support, cybersecurity and information technology, and professional services.
We may also disclose information where legally required, to regulatory, government, or law-enforcement authorities where required, to professional advisers, or in connection with a genuine merger, acquisition, restructure, or sale of all or part of the business, subject to appropriate privacy protections.
Graceful Discoveries is based in Australia and uses service providers that may operate in multiple countries, so personal information may be processed or stored outside the country in which you live.
Where UK GDPR or EU GDPR international-transfer restrictions apply, Graceful Discoveries will use an appropriate transfer mechanism where required, which may include an applicable adequacy decision, approved Standard Contractual Clauses, the UK International Data Transfer Agreement, the UK Addendum to approved Standard Contractual Clauses, or another lawful transfer mechanism. Where required, we may also assess relevant risks and implement additional contractual, organisational, or technical safeguards.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, and for applicable legal, accounting, tax, contractual, security, and dispute-resolution requirements. Retention periods vary according to the type of information.
Information that is no longer reasonably required will be deleted, de-identified, or securely archived where appropriate.
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, unauthorised disclosure, and destruction. These measures may include access controls, password protections, secure technology platforms, and reputable service providers.
No online or electronic system can be guaranteed to be completely secure.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, you may have rights including requesting access to personal information we hold about you, requesting correction of inaccurate information, and making a privacy complaint.
You may also have the right to complain to the Office of the Australian Information Commissioner.
Where UK GDPR applies to our processing of your personal data, you may have rights including the right to be informed, the right of access, the right to rectification, the right to erasure in applicable circumstances, the right to restrict processing, the right to data portability in applicable circumstances, the right to object to certain processing, rights concerning certain automated decision-making and profiling, and the right to withdraw consent at any time where processing relies upon consent.
You have the right to object at any time to the use of your personal data for direct marketing. You may lodge a complaint with the UK Information Commissioner's Office (ICO).
Privacy enquiries and rights requests may be directed to Graceful Discoveries using the contact details in this Policy.
Graceful Discoveries is based outside the United Kingdom. Where UK GDPR requires us to appoint a UK representative, we will do so and make the representative's contact details available as required by law.
Where EU GDPR applies to our processing, you may have rights including access, rectification, erasure, restriction, data portability, objection, withdrawal of consent, and rights relating to certain automated decision-making.
You may lodge a complaint with the appropriate supervisory authority in the EEA country in which you live, work, or consider an infringement to have occurred.
Graceful Discoveries is based outside the European Economic Area. Where EU GDPR requires us to appoint an EEA representative, we will do so and make the representative's contact details available as required by law.
Residents of certain US states may have additional privacy rights under applicable state law. Where an applicable US state privacy law applies to Graceful Discoveries and to the relevant individual, rights may include:
Graceful Discoveries will not discriminate against an individual for exercising privacy rights available under applicable law, and does not knowingly sell personal information for monetary consideration. Where the use of advertising technology constitutes "sharing," "sale," or "targeted advertising" under an applicable US state privacy law, eligible individuals will be provided with any opt-out rights required by that law. Where applicable law requires recognition of legally valid universal opt-out preference signals, we will honour those signals as required.
Graceful Discoveries products and services are intended for adults aged 18 years and over. We do not knowingly solicit personal information from children through our services. If you believe a child has provided personal information to us, please contact us so that we can review and appropriately address the information.
Graceful Discoveries does not currently use solely automated decision-making that produces legal or similarly significant effects about individuals, unless specifically disclosed. If this changes, we will provide the notices, safeguards, and rights required by applicable law.
Our websites may contain links to third-party websites and services, including Amazon, payment providers, social media platforms, external booking providers, and other third-party services. Those third parties operate under their own terms and privacy practices — for example, purchases completed through Amazon are also subject to Amazon's applicable privacy, ordering, payment, delivery, and return policies.
We encourage you to review the privacy information provided by third parties before providing personal information to them.
To exercise an applicable privacy right or ask a question about your personal information, contact us using the details in Section 24. We may need to verify your identity before completing certain requests, and will respond within the timeframe required by applicable law.
You may also contact us at any time to withdraw marketing consent or update your communication preferences.
We may update this Privacy Policy where our business practices, services, technology, or legal obligations change. The latest version will be published on our website and the "Last Updated" date will be revised. Where a change materially affects how we use personal information, additional notice will be provided where required by applicable law.
Questions, concerns, or complaints regarding privacy may be directed to us below.