Refund Policy
At Graceful Discoveries, we take pride in the quality of our services, courses, books, and resources. Your satisfaction matters to us, and we aim to deliver value in every product we offer.
Digital Products
Due to the nature of digital products (including eBooks, courses, downloads, and other online resources), all sales of digital products are final. Once access is granted or files are downloaded, no refunds, exchanges, or credits will be issued.
This policy helps protect our intellectual property and ensures fairness to all customers.
Services (Coaching, Workshops, Events)
- Cancellations: Coaching sessions, workshops, or events must be cancelled at least 48 hours in advance to receive a full refund or reschedule.
- Late Cancellations / No Shows: Cancellations made less than 48 hours before a booking, or failure to attend without notice, will result in the session being charged in full.
- If we must cancel or reschedule a session, you will be offered a new time or a full refund.
Retreats and other programs with separate booking terms are covered by the refund and cancellation terms provided at the time of booking.
Physical Products
Our printed books, guided journals, and apparel are sold through our online shop at shop.graceful-discoveries.com.au. Every item is made to order by our production partners (Lulu for books and journals, and Printify's print network for apparel) and shipped directly to you.
- Change of mind: Because each item is printed especially for you, we're unable to offer refunds or exchanges for change of mind, including incorrect size or colour selection.
- Damaged, faulty, misprinted or incorrect items: Email us within 30 days of delivery with your order number and a clear photo of the issue, and we'll arrange a free replacement or full refund.
- Lost parcels: If your order hasn't arrived within 10 business days after its estimated delivery window, contact us and we'll follow it up with our partners.
- Incorrect addresses: Orders sent to an incorrect or incomplete address provided at checkout aren't eligible for a free replacement or refund.
Full details are in our Shop Refund Policy and Shipping Policy.
Australian Consumer Law
Nothing in this Refund Policy is intended to override your rights under the Australian Consumer Law. If a product or service is faulty, not as described, or fails to meet a consumer guarantee, you are entitled to a repair, replacement, or refund.
How to Request a Refund
If you believe you are entitled to a refund under this policy or under Australian Consumer Law, please contact us with the following details:
- Email [email protected]
- Subject Refund Request – [Order Number]
- Include Your name, contact details, purchase details, reason for the request, and a photo for damaged or faulty physical items